These are some of the most common questions we receive and we hope it provides answers to your questions. If there are questions that still remain, please email us at or use the contact us form. We periodically update this page with the most common questions about our process and kratom.

Frequently Asked Questions

All of our varietals come directly from independent farmers using traditional growing practices in Indonesia

As of 2020, Kratom is legal on a federal level within the USA, while facing regulations in some states, counties and cities.

We do not ship to the following states: AlabamaArkansasIndianaRhode IslandTennesseeVermontWashington D.C., and Wisconsin.

We do not ship to the following counties: Oceanside, CASan Diego, CASarasota, FL, Denver, CO, Jerseyville, IL, and Union County, MS.

Our packages ship in either a unbranded padded envelope or box with a from address labeled with “K Botanics”. No mentions of kratom.

We believe this to be discreet.

Our team inspects and monitors all products from beginning to end of our distribution process. We use quality control practices to ensure that all product is stored and handled in ways that do not compromise the integrity of said product. In addition, we welcome customer feedback to help ensure we are delivering consistent excellence.

Currently, Kratom is not approved by the FDA for any use whatsoever and our company deeply respects and abides by these rules. These products are not approved by the FDA as an ingestible product.

In alignment with current FDA regulations, we offer no directions for any intended use of our products.

The best way to reach us is by email. Please direct all correspondence to or use the contact us form.

Very simply! Please follow these steps to complete your order with Credit Card.

We offer several processors in-case one does not go through. Please select “primary processor” at checkout (it is selected by default). If the order does not go through, please switch to “PMC Gold” which approves transactions 100% of the time.

If that does not work, please contact your bank to allow the transaction to go through.